Your gown will be:
I would like to get my wedding gown cleaned and preserved. What do I do first?
Complete related sections of our inquiry form or call us at (586) 469-9100 to set up an appointment to bring in your gown. It is as easy as that.
Do I need to have my gown cleaned before sending to your company?
No, as the cleaning of your gown to ensure proper preservation is included.
What exactly is the process used to clean the gown?
There are several different processes that are used for cleaning. Each gown is evaluated upon its arrival and the best cleaning process for that particular gown is used. All of the processes are safe, gentle and environmentally safe. Your gown is then fitted on an acid-free bust form and packed in an acid-neutral preservation chest. Please note shoulder pads and bust pads must be removed as they could cause damage to the gown over time. They will be wrapped in tissue paper and packed underneath your gown.
What stains are removed with your process?
Approximately 95% of all stains are removable, including tar, blood, perspiration, grass, mud, grease, and food, being the most common, as well as any sugar stains from cake icing, wine and other beverages.
What can be seen in the display window?
You will be able to view your gown and veil. Any other items will be positioned at the bottom of the window, where possible, or packed underneath the dress.
What else can I send along with my gown?
You may also send items such as your veil, headpiece, gloves, garter, moneybag, handkerchief, slip, etc. Additional fees may apply.
What kinds of repairs are done to the gown?
A highly trained staff is available, if repairs are requested. Minor repairs are done free of charge. A nominal fee may apply to more extensive repairs. If you would like a call with a repair quote, just let us know when you bring in your gown.
How long will I have to wait for my gown?
Please allow 4-8 weeks (depending upon the season) to receive your gown back to be assured that your gown receives the individual attention it deserves.
If I want to declare more value, what do I need to do?
The cost of additional shipping insurance coverage over the first $500 is $2.00 per $100 of additional declared value. In considering the value of your gown, remember you are sending a used gown, not a new one.
Is there a warranty?
YES! A lifetime warranty is possible because of the exclusive 11-point cleaning and preservation process which includes sealing your gown in a beautiful windowed display box. A lifetime warranty against damage from mildew, bacterial mold, light, moth larva and other insect infestation is provided, as long as the seal is not broken. Warranty also covers any fabric discoloration, yellowing, and caramelized sugar stains from appearing. If at any time your gown is found to have yellowed or has caramelized stains the gown will be reprocessed at no additional cost. If reprocessing is found to be unsuccessful, you will be refunded the preservation cost. REMEMBER: Never store your gown in the attic or basement.
What does the warranty not cover?
Beads, sequins and glued on items are not covered under the warranty. Since the materials or the quality of the materials used by the manufacturers for beads, sequins or glue cannot be controlled, yellowing or aging of these items may occur over time, even when the gown has been properly preserved.
For further information and/or to purchase, please submit our Inquiry Form or contact us by email or phone.